Kair Harbor Express Terms and Policies

Effective date: September 16, 2026

Contents

1. Privacy Policy
2. Terms of Service
3. SMS Messaging Terms
4. Data Deletion Instructions

Privacy Policy

Kair Harbor Express LLC ("Kair Harbor Express," "KHE," "we," "us," or "our") respects your privacy. This section explains what information we may collect, why we use it, when we may share it, and how you can ask us questions or request deletion. It applies when you visit kairharborexpress.com, contact us, request or receive transportation or logistics services, or communicate with us by telephone, email, SMS/text message, WhatsApp, or our 3CX communications system.

Information We Collect

Depending on how you interact with us, we may collect:

• Contact information, such as your name, company, job title, mailing address, email address, and telephone number.
• Business and service information, such as shipment details, pickup and delivery information, reference numbers, customer or carrier information, service requests, and related communications.
• Message information, including the content of emails, SMS messages, WhatsApp messages, attachments, delivery status, timestamps, and records of consent, opt-in, and opt-out activity.
• WhatsApp and Meta information, such as your WhatsApp phone number, profile name, message identifiers, and other information made available through the WhatsApp Business Platform.
• Website and technical information, such as IP address, browser type, device type, pages visited, referring pages, and cookie or similar technology data.
• Other information you voluntarily provide to us.

Please do not send highly sensitive information, such as full payment-card numbers, government identification numbers, medical information, or account passwords, through SMS or WhatsApp.

How We Collect Information

We may collect information:

• Directly from you when you complete a form, request services, communicate with us, or opt in to messaging.
• From your employer, customer, carrier, consignee, vendor, or another party involved in a shipment or business relationship.
• Automatically when you use our website or electronic communications.
• From service providers that help us operate our website, communications, or logistics services.

How We Use Information

We use information to:

• Respond to inquiries and provide customer support.
• Arrange, manage, and document transportation and logistics services.
• Send requested operational updates, appointment information, shipment notifications, and responses.
• Communicate through SMS or WhatsApp when you have initiated contact or otherwise provided any consent required by law.
• Verify identity, prevent fraud, maintain security, troubleshoot problems, and protect our rights and systems.
• Maintain business, consent, opt-out, transaction, and compliance records.
• Improve our website, communications, and services.
• Comply with contracts, legal obligations, lawful requests, and applicable regulations.

We use information received through WhatsApp only to provide or support our business communications and services.

SMS and WhatsApp Choices

SMS message frequency varies. Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP. We may send one final message confirming the opt-out. Reply HELP for help, email info@kairharborexpress.com, or call 562-735-4232.

You may ask us to stop WhatsApp messages at any time by replying STOP, asking us to stop in ordinary language, blocking the business, or contacting us using the information below.

Opting out of one messaging channel does not automatically opt you out of every other channel. We may still send communications that are legally required or necessary to complete an existing transaction, where permitted by law.

How We Disclose Information

We may share information:

• To employees and authorized personnel who need it to perform their duties.
• To customers, carriers, warehouses, vendors, consignees, and other parties as needed to provide requested services.
• To service providers that support our website, hosting, security, records, customer communications, telecommunications, or business operations.
• To communications providers, including Meta and WhatsApp, 3CX, telephone carriers, messaging aggregators, and related platform providers.
• When required by law or reasonably necessary to protect people, property, systems, or legal rights.
• As part of a business transaction, such as a merger or sale, subject to applicable privacy requirements.

We do not sell or rent personal information. We do not share mobile telephone numbers, SMS opt-in information, or messaging consent with third parties for their own marketing or promotional purposes. Information may be shared with service providers only as necessary to deliver and support the messaging service or as otherwise required by law.

Cookies and Website Technologies

Our website and its service providers may use cookies or similar technologies to operate the site, remember preferences, analyze performance, and protect against misuse. You may be able to limit cookies through your browser settings, although some site features may not function properly.

Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and consent records, resolving disputes, enforcing agreements, protecting security, and satisfying legal, tax, accounting, insurance, and regulatory obligations. Retention periods vary based on the type of information and the reason it was collected.

Security

We use administrative, technical, and physical safeguards appropriate to the information we handle. If we discover a security issue, we will investigate it and take the steps required by applicable law.

Your Privacy Choices and Requests

You may ask us to review, correct, or delete personal information associated with you. Some requests may be subject to identity verification or legal recordkeeping requirements. Follow the Data Deletion Instructions below or email info@kairharborexpress.com with the subject line Privacy Request.

We may need to verify your identity and authority before completing a request. We will respond within the period required by applicable law.

Third-Party Services and Links

Our website and communications may use or link to third-party services. Services such as WhatsApp, Meta, and 3CX also have their own terms and privacy policies.

Children's Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can review and address the matter.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Material changes will be communicated as required by applicable law.

Terms of Service

This section explains what you can expect when using kairharborexpress.com or communicating with Kair Harbor Express through electronic channels, including WhatsApp.

The separate SMS Messaging Terms below apply when you participate in our SMS/text messaging program.

Relationship to Transportation and Other Agreements

The website and our communication channels help people request information and discuss services. A form submission, message, estimate, or preliminary discussion is not a final transportation or logistics agreement.

Transportation and logistics services may have separate written documents, such as rate confirmations, bills of lading, credit terms, or customer and carrier agreements. Those service-specific documents describe the actual service and take priority for that transaction.

Permitted Use

Please use our website and communication channels lawfully and respectfully. Do not:

• Violate any law or the rights of another person.
• Submit false, misleading, fraudulent, abusive, threatening, discriminatory, or unlawful content.
• Transmit malware or attempt to gain unauthorized access to any system, account, or data.
• Interfere with the operation or security of the website or communications services.
• Copy or commercially reuse website content without permission, except where allowed by law.
• Use our communications channels to send highly sensitive information that we have not specifically requested.

We may limit access when needed to protect people, systems, or business operations.

Information and Service Requests

Please provide accurate and complete information. Website content is general information and may change. Availability, schedules, transit times, pricing, and capacity should be confirmed in the documents for the specific service.

WhatsApp Messaging

Kair Harbor Express may use the WhatsApp Business Platform, integrated with 3CX, to respond to inquiries, provide support, and send requested or permitted operational communications.

If you start a WhatsApp conversation with us, we may reply through WhatsApp. We may also send messages when you have otherwise asked or agreed to receive them. Message frequency varies, and your carrier or internet provider may charge data or other fees.

You may ask us to stop WhatsApp messages at any time by replying STOP, making a clear request in ordinary language, blocking the business, or contacting us. We will honor opt-out requests as required by applicable law and platform rules.

Do not use WhatsApp to send full payment-card numbers, government identification numbers, account passwords, medical information, or other highly sensitive information.

WhatsApp, Meta, and 3CX help deliver or manage these communications. Their own terms and policies may also apply.

Website Content

You may view and use our website for its intended purpose. Please do not copy or commercially reuse our name, logo, graphics, or original website content without permission.

Third-Party Services and Links

Our website may link to or rely on third-party services. Their availability and practices are outside our direct control, so please review their terms and privacy information when appropriate.

Service Availability and Corrections

We work to keep our website and communication channels accurate and available, but interruptions, delays, or mistakes can occur. Please contact us if something appears incorrect or if an important message has not been received. We will make reasonable efforts to investigate and correct issues within our control.

Changes to These Terms

We may update these Terms as our services or requirements change. The current version and effective date will be posted on this page. Important changes will be communicated when required.

SMS Messaging Terms

These SMS Messaging Terms apply to the Kair Harbor Express SMS Program.

Program Description

The program may send service updates, shipment or appointment notifications, responses to inquiries, support messages, and other communications related to your interaction with us. Promotional messages will be sent only when permitted by law and supported by any required consent.

Consent

When you provide your mobile number and opt in, Kair Harbor Express and the providers that deliver our messages may text that number. Agreeing to marketing messages is not required to purchase goods or services. We do not sell or transfer your consent to another business for its own marketing.

Frequency and Charges

Message frequency varies based on your requests, account activity, shipments, and interactions with us. Message and data rates may apply according to your mobile plan.

Opting Out

You may opt out at any time by replying STOP. We also honor common opt-out requests such as END, CANCEL, UNSUBSCRIBE, and QUIT, as well as clear requests in ordinary language. After an opt-out request, we may send one final non-promotional message confirming that you have been unsubscribed. No additional messages will be sent through that program unless you later provide a new opt-in or a message is otherwise permitted by law.

Help

Reply HELP for help, call 562-735-4232, or email info@kairharborexpress.com.

Number Ownership and Delivery

Please provide a mobile number that you are authorized to use. If your number changes or is reassigned, please notify us or opt out before you stop using it.

Mobile networks can sometimes delay or fail to deliver a message. Contact us through another channel if you believe an important message is missing.

SMS Privacy

Our collection and use of SMS information are described in the Privacy Policy above. We do not sell or rent personal information. We do not share mobile telephone numbers, SMS opt-in information, or messaging consent with third parties for their own marketing or promotional purposes.

Data Deletion Instructions

Kair Harbor Express allows individuals to request deletion of personal information associated with our website, SMS/text messaging, WhatsApp communications, 3CX communications system, or related customer-support records.

How to Submit a Deletion Request

Email info@kairharborexpress.com with the subject line:

Data Deletion Request

Please include:

• Your full name.
• The email address and telephone number associated with your interactions with us.
• The communication channel involved, such as the website, SMS, WhatsApp, email, or telephone.
• The approximate dates of your interaction.
• A brief description of the information or account you want deleted.
• If you are submitting the request for another person, documentation showing that you are authorized to act for that person.

Do not send government identification numbers, account passwords, full payment-card information, or other sensitive documents in your initial email. If additional information is necessary to verify the request, we will explain what is needed and provide an appropriate method.

You may also contact us at 562-735-4232 for assistance, but we may require a written request to document and verify the deletion.

What Happens Next

After receiving your request, we will:

1. Acknowledge or review the request.
2. Take reasonable steps to verify your identity and authority.
3. Locate information reasonably associated with the verified identifiers and scope of the request.
4. Delete or de-identify eligible information from active systems and instruct applicable service providers to do the same, where required.
5. Confirm completion or explain any information we could not delete and the reason for retaining it.

We will respond within the time required by applicable law. We will delete eligible information, but some records may need to be retained for the reasons explained below.

Information We May Need to Retain

We may need to keep limited information to:

• Complete a transaction or provide a service you requested.
• Maintain transportation, shipment, billing, tax, accounting, insurance, consent, opt-out, or business records.
• Detect security incidents, prevent fraud or abuse, and protect legal rights.
• Comply with law, regulation, court orders, audits, or lawful government requests.
• Establish, exercise, or defend legal claims.
• Maintain a minimal suppression record so we can continue honoring a messaging opt-out.

We will limit retained information to what is needed for these purposes. Copies in routine system backups may remain until the backups are replaced or expire.

Messaging Opt-Out Is Separate

You do not need to submit a deletion request merely to stop messages.

• To stop SMS messages, reply STOP. Reply HELP for help.
• To stop WhatsApp messages, reply STOP, ask us to stop in ordinary language, or block the business.
• For messaging support, email info@kairharborexpress.com or call 562-735-4232.

An opt-out request stops covered messages. We may keep a minimal record of the opt-out so we do not start sending those messages again. A deletion request covers eligible personal information, while records required for legal or operational reasons may still need to be retained.

Questions or Appeals

If you have questions about a deletion response or believe your request was not handled correctly, reply to our response or email info@kairharborexpress.com with the subject line Privacy Request Review.

Contact Kair Harbor Express

Kair Harbor Express LLC
250 W. Manville St.
Compton, CA 90220
Phone: 562-735-4232
Email: info@kairharborexpress.com
Website: https://kairharborexpress.com